Personal Profile:

Objective Setting

CV Building


Building Rapport

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Delivering Beyond Yourself

Making the Most of your Talents and Opportunities
  • How to complete a SWOT analysis.
  • Understand how to undertake ‘higher level’ tasks in order to help you deliver beyond yourself.
  • How to communicate for results.
Using Emotional Intelligence to Enhance your Performance
  • Understand the meaning of Emotional Intelligence.
  • How to use Emotional Intelligence to improve your outcomes and relationships.
  • Why Emotional Intelligence is a vital key to helping you ‘Deliver Beyond Yourself’
Innovating for Success
  • Explore the meaning of Innovation.
  • Understand the barriers that can prevent us from developing an innovative mind set.
  • Explore a range of negotiation methods and how to negotiate for results.
Becoming a Mentor
  • Explore the benefits of becoming a mentor.
  • Understanding the mentoring cycle.
  • Understand some of the key skills required for mentoring an individual successfully.


Those individuals wishing to enhance their own personal performance within their organisations.


  • An understanding of personal SWOT analysis.
  • An understanding of Emotional Intelligence to improve outcomes and increase personal performance.
  • An understanding of the tools and techniques used in motivation, time management and evaluating performance.
  • Ability to work more effectively in a team environment by understanding the characteristics that make a team successful

Managing & Reporting Performance

What is Performance Management
  • Understand the reasons for managing performance and the key role of metric analysis
  • Understand the process for setting a target.
  • Understand the principles of the Balanced scorecard and Dashboards
  • Understand how to capture and report information
Understanding Target Setting
  • Effectively evaluate and describe the process of target setting
  • Effectively evaluate and describe the organisation’s performance management framework including an evaluation of its strengths and possible areas for improvement
  • Gain an understanding of what constitutes good performance management practices
  • Be able to evaluate their own contribution to the overall performance of the organisation
Understanding the Principles of the Balanced Scorecard & Dashboards
  • Understand a variety of well accepted and innovative measurement techniques and approaches for the reporting of performance information
  • Understand the mapping process associated with the balanced scorecard
  • Create a framework for implementing an organisational strategy in the form of a complete balanced scorecard at any level of the organisation
Understanding the Need for Data Quality
  • Understand the need for strong Governance
  • Understand the need for robust collection systems and processes
  • Understand the roles and responsibilities associated with data quality.


Those staff involved in the creation, collection, managing analysing and reporting of data.


  • Greater awareness of the need for a robust understanding of the need for data quality
  • Understanding of the principles of the Balanced Scorecard and Dashboards
  • Greater understanding of Target Setting