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Note: Discounted prices for multiple bookings. For more information call: 0191 286 2919

Dispute Resolution & Mediation

Content

Conflict in the Workplace

Introduce the learner to the principles of conflict in the workplace.
Investigate what can cause conflict at work.
Consider your own individual style in relation to conflict management.

Managing Conflict

Introduce the learner to the principles of conflict in the workplace.
Investigate what can cause conflict at work.
Consider your own individual style in relation to conflict management.

ADR & Mediation

Gain a greater understanding into Alternative Dispute Resolution (ADR) and, in particular, mediation in the workplace.
Learn about a five stage approach to mediation and the strategies to use during these stages.
Consider the communication skills and management competencies required in order to be a good mediator

Implementing Mediation

Investigate the benefits of introducing mediation.
Identify the potential costs of ignoring conflict in the workplace.
Provide strategies for implementing mediation in your organisation. In addition, to draft a personal action plan for implementation.

Audience

Those individuals who are involved in or manage any form of dispute resolution and mediation within the workplace.

Outcome

Ability to deal with conflict in the workplace.
Understand strategies for implementing mediation in the workplace.
General understanding of Alternative Dispute Resolution (ADR)

Using Disciplinary Procedures

Content

Disciplinary Procedures

Understand the legislation in relation to disciplinary procedures.
Explore the implications of the legislation if it is not followed correctly.

Preparing for a Disciplinarily

Understand the importance of preparing fully before taking any action.
How to anticipate potential problems and how to deal with these.

Conducting a Disciplinarily

How to carry out a disciplinary interview.
Understand how to communicate in a constructively assertive way.

Appeals Process

Explore the legislative requirements of the appeals process.
Understand how to manage the appeals process

Audience

Those managers and team leaders responsible for the implementation of business disciplinary procedures

Outcome

Provides the frameworks and confidence to apply a consistent and legal approach to the application of disciplinary procedures.
Knowledge and understanding of how to prepare for disciplinary proceedings.
Skills and confidence to conduct disciplinary hearings and investigations.
Understand how to communicate effectively and accurately throughout the disciplinary proceedings.
Ability to use effective communication and assertiveness to resolve grievance and disciplinary proceedings.

Tyneside Training Services
Skills Academy for Sustainable Manufacturing & Innovation (SASMI), Washington Road, Sunderland, Tyne and Wear, SR5 3HE

hello@tynesidetrainingservices.co.uk

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