Succession Planning

Culture Change

Strategic Planning

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Relationship Management

  • Understand how to communicate in a more constructive way with the use of positive phrasing and tone of voice.
  • Explore the skills of effective questioning and listening with the use of appropriate body language and verbal acknowledgements
Managing Yourself
  • Understand the key time management issues that you face and how to prioritise your workload.
  • Evaluate the consequences of procrastination and any other issues that may be eating into your time.
Working with Others
  • Look at different personality types and how they interrelate to each other in a team environment.
  • Evaluate the characteristics which make up an effective and an ineffective team.
  • Understand how your own personal motivation can impact upon the way you relate to your team members.
Dealing with Conflict
  • Understand the difference between passive, assertive and aggressive behaviour.
  • Develop strategies for dealing constructively with conflict at work.
  • Evaluate how your own personal behaviours impact upon your ability to relate to difficult people.


Those working in teams and individuals who interact with customers both internal and external.


  • Apply a range of tools and techniques to enhance communication and time management.
  • An understanding of how to successfully influence and collaborate with colleagues and customers.
  • Understand the impact conflict has on an organisation, department, and individual.
  • Ability to apply tools and techniques to proactively and successfully address the issues that lead to conflict

Change Management

Managing Expectations
  • Develop an understanding of ‘Change Management’.
  • Explore strategies for managing expectations within change management.
  • Examine how your own personal behaviours and skills determine the success of change management.
  • Explore the barriers which may be faced and identify strategies for managing them
Regular Communication
  • Understand how vital the communication process is during the change management process.
  • Evaluate approaches for communicating change throughout the organisation.
  • Examine how personal communication style and skills can affect the success of the change management.
Embracing New Challenges
  • Understand the stages involved within the change management process.
  • Examine different strategies that can aid the stages involved in the change management process.
Roles and Responsibilities
  • Understand the manager’s role within the transition process.
  • Explore approaches for overcoming resistance whilst the change is embedding.
  • Examine how to evaluate change.


Those managers and team members charged with the leadership of or involvement with business critical change programmes.


  • An understanding of the core competencies critical to the successful implementation of change.
  • Confidence and capacity to lead change programmes and fully contribute to the success of their organisation.
  • Develop approaches and communication styles to effectively communicate change to all levels of an organisation.
  • An understanding of potential barriers and resistance to change.