Transformation:

Recruitment

Succession Planning

Culture Change

Strategic Planning

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Relationship Management

Content
Communication
  • Understand how to communicate in a more constructive way with the use of positive phrasing and tone of voice.
  • Explore the skills of effective questioning and listening with the use of appropriate body language and verbal acknowledgements
Managing Yourself
  • Understand the key time management issues that you face and how to prioritise your workload.
  • Evaluate the consequences of procrastination and any other issues that may be eating into your time.
Working with Others
  • Look at different personality types and how they interrelate to each other in a team environment.
  • Evaluate the characteristics which make up an effective and an ineffective team.
  • Understand how your own personal motivation can impact upon the way you relate to your team members.
Dealing with Conflict
  • Understand the difference between passive, assertive and aggressive behaviour.
  • Develop strategies for dealing constructively with conflict at work.
  • Evaluate how your own personal behaviours impact upon your ability to relate to difficult people.

Audience

Those working in teams and individuals who interact with customers both internal and external.

Outcome

  • Apply a range of tools and techniques to enhance communication and time management.
  • An understanding of how to successfully influence and collaborate with colleagues and customers.
  • Understand the impact conflict has on an organisation, department, and individual.
  • Ability to apply tools and techniques to proactively and successfully address the issues that lead to conflict

Change Management

Content
Managing Expectations
  • Develop an understanding of ‘Change Management’.
  • Explore strategies for managing expectations within change management.
  • Examine how your own personal behaviours and skills determine the success of change management.
  • Explore the barriers which may be faced and identify strategies for managing them
Regular Communication
  • Understand how vital the communication process is during the change management process.
  • Evaluate approaches for communicating change throughout the organisation.
  • Examine how personal communication style and skills can affect the success of the change management.
Embracing New Challenges
  • Understand the stages involved within the change management process.
  • Examine different strategies that can aid the stages involved in the change management process.
Roles and Responsibilities
  • Understand the manager’s role within the transition process.
  • Explore approaches for overcoming resistance whilst the change is embedding.
  • Examine how to evaluate change.

Audience

Those managers and team members charged with the leadership of or involvement with business critical change programmes.

Outcome

  • An understanding of the core competencies critical to the successful implementation of change.
  • Confidence and capacity to lead change programmes and fully contribute to the success of their organisation.
  • Develop approaches and communication styles to effectively communicate change to all levels of an organisation.
  • An understanding of potential barriers and resistance to change.