Influencing Results


NLP Communication

Managing Change

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NLP, Influencing Outstanding Results

What is NLP?
  • Explain what NLP stands for and where it came from.
  • Understand how the unconscious mind influences results.
  • Be aware of the presuppositions of NLP and how they can benefit you.
How our Communication Influences Results
  • Awareness of the four frames of NLP.
  • An understanding of the NLP communication model.
  • Awareness of how we filter information and the impact this has.
  • Recognition of eye-patterns and their meaning.
Using Rapport to Influence Results
  • Gain an understanding of what rapport is and how we can build rapport through physiology, voice tonality and words.
  • Explain how we can influence results through pacing and leading.
  • Gain an understanding of what representational systems are.
Setting Goals to Achieve Outstanding Results
  • Explain what goals are and why you should have them.
  • Gain an understanding of what the SMART criteria is.
  • Provide an effective process for setting and achieving goals.
  • Explain what beliefs are, and how they can affect your results.


All individuals within business charged with leading, influencing and enhancing the performance of self and others.


  • An awareness of how the human mind processes information and controls behavioural patterns.
  • A deeper understanding of personal and team barriers to success.
  • Ability to establish a rapport.
  • Ability to apply a range of tools and techniques to allow them to influence and lead others to achieve more.
  • An understanding of how to set goals, and the techniques used to achieve success.

Delegation Skills

Introduction to Delegation
  • Understand what delegation is and the benefits of effective delegation.
  • Evaluate the barriers that can impact upon delegating effectively.
The Process of Delegation
  • Understand how to delegate effectively taking into account the planning and preparation required.
  • Understand the different leadership styles to consider when delegating
Using Interpersonal Skills in Delegation
  • Understand how to delegate with authority.
  • Appreciate the use of assertiveness in delegating and the skills of influencing people.
Delegation as a Coaching Tool
  • Understand how to use delegation as a coaching tool.
  • Understand the importance of good communication in the delegation process and how to give effective feedback.


Those business leaders, line managers and team members with a need to enhance their capacity to delegate effectively.


  • Provides the tools and the confidence to lead and delegate effectively allowing them to maximise their contribution to the business.
  • Ability and confidence to overcome resistance and barriers to delegating workload.
  • Ability to recognise delegation as a tool to support coaching, development, performance management and succession planning.
  • Understand how to adapt approaches in communication to effectively delegate.