Managing Projects

Unlocking Potential

Team Development

Target Setting

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Becoming a Line Manager

Understanding and Getting to Grips with Your New Role
  • Understand how you, and your new role, fits within the organisation.
  • Establish your team’s priorities and start to set targets for yourself and your team.
  • Learn about the common pitfalls for a new manager.
  • Consider your own management strengths and weaknesses.
Building and Managing Your Team
  • Gain an understanding of the principles of an effective team, and identify your own teams strengths and weaknesses.
  • Learn about coaching and leadership styles.
  • Provide you with guidance on handling team meetings.
  • Give tips on how to handle difficult people.
  • Look at the importance of delegation.
  • Provide you with an overview of how to manage performance.
Managing Yourself and Creating Effective Networks
  • Identify time wasting activities and practice techniques for prioritising your workload.
  • Develop a ‘learning plan’ to get you up to speed in your new role as quickly as possible.
  • Recognise crucial stakeholders with whom you will need to forge relationships in your new role that will help you to succeed.
  • Find ways of maintaining your energy levels and focus during this challenging time.
Setting Yourself up for Long Term Success
  • Begin defining what you need to learn more about and capturing this within a personal development plan.
  • Identify the key differences between management and leadership and how this may further inform your Personal Development Plan.
  • Evaluate your progress in your first 100 days as a manager and identify goals and actions for improving your performance and your prospects moving forward.



Performance Management

The Manager’s Role
  • Evaluate the key competencies of the manager’s role and reflect on how your own current performance as a manager benchmarks against the requirements of the role.
  • Understand the importance of adapting your management style in order to increase your ability to influence others.
  • Explore different leadership styles and their relative merits.
Communication Skills
  • Enable you to understand how to communicate in a more constructive way with the use of positive phrasing, tone of voice and ‘language matching’.
  • Understand the skills of effective questioning and listening using appropriate body language and verbal acknowledgements.
Performance Review
  • Evaluate the benefits of the performance review, why they can often fail and how to prepare properly.
  • Understand how to maximise effectiveness of the performance review meeting and how to deal with difficult situations.
  • Practice setting SMART objectives.
Managing Ongoing
  • Performance
  • Evaluate the underlying causes of performance management issues.
  • Understand how to identify the correct performance management approach.
  • Develop effective training plans that help address personal development needs.


All managers who need to understand the skills and strategies for managing the performance of their staff.


  • Provides the tools and technique to confidently manage staff performance and achieve results.
  • Ability to adapt management style to influence performance.
  • Ability to prepare and perform an effective performance review, providing constructive feedback and action plans.
  • An understanding of the tools and techniques used in motivation, time management, and evaluating performance.