Team Development:

Commercial Strategy

Team Meetings

Team Building

Team Performance

Note:  Discounted prices for multiple bookings. For more information call: 0191 286 2919

Team Development

  • Understand how to communicate in a more constructive way with the use of positive phrasing and tone of voice.
  • Explore the skills of effective questioning and listening with the use of appropriate body language and verbal acknowledgements.
Managing Yourself
  • Understand the key time management issues that you face and how to prioritise your workload.
  • Evaluate the consequences of procrastination and any other issues that may be eating into your time.
Working with Others
  • Look at different personality types and how they interrelate to each other in a team environment.
  • Evaluate the characteristics which make up an effective and an ineffective team.
  • Understand how your own personal motivation can impact upon the way you relate to your team members.
Dealing with Conflict
  • Understand the difference between passive, assertive and aggressive behaviour.
  • Develop strategies for dealing constructively with conflict at work.
  • Evaluate how your own personal behaviours impact upon your ability to relate to difficult people.


All staff involved in the business.


  • A clear understanding of their role as a team member and how to successfully communicate and collaborate in the team.
  • Develop and enhance the ability to manage time and constructively address conflict.
  • Develop a proactive attitude towards team membership and developing relationships with others.
  • An understanding of conflict and strategies to encourage a positive resolution to conflict within the team

Effective Meetings

Planning and Arranging Meetings
  • Consider the value and importance of meetings.
  • Understand how to arrange a meeting in a comprehensive and professional manner.
  • How to structure a meeting.
  • Setting the agenda.
Chairing, Leading and Participating in Meetings
  • Understand how to successfully lead a meeting.
  • Have the confidence to handle the meeting and the participants.
  • Evaluate how to contribute effectively at a meeting.
Facilitation Skills
  • Understand exactly what facilitation is.
  • Equip yourself with tools and techniques to run a facilitation session.
Notes of the Meeting
  • How to effectively record key outcomes from the meeting.
  • Ensure meeting notes are clear, concise and user-friendly.


All those involved in the induction of new staff and team members.


  • Provide the tools and techniques to ensure that all new joiners are effectively managed from the first day of their employment.
  • Develops the skills and confidence to design and deliver an effective induction programme.
  • An understanding of managing performance during a probationary period.