L2 Customer Service

What is an Customer Service Practitioner?​

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Customer Service Practitioners are the first point of contact between an organisation and its customers. The role focuses on delivering high-quality service through effective communication, problem-solving, and product or service knowledge. Practitioners handle enquiries, resolve issues, and support customer needs across a range of channels while representing the organisation’s values and maintaining positive customer relationships.

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Entry requirements​

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Employed in a customer-facing role such as retail, contact centre, hospitality, or office-based customer service. No prior qualifications are required. GCSEs in English and Maths at grade 4/C or above, or a willingness to achieve these during the apprenticeship.

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Available upskilling areas​

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Apprentices with TTS can access free additional training and upskilling opportunities to enhance their professional development such as:

• Communication and Interpersonal Skills 

• Handling Difficult Customers and Complaints 

• Sales and Upselling Techniques 

• Digital and Multi-Channel Customer Service 

• Time Management and Personal Effectiveness 

• Equality, Diversity and Inclusion awareness 

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This list is not exhaustive get in touch with us today to choose your additional upskilling pathway from over 200+ course that suits your business needs.

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Next steps​

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If you’re interested in the L2 Customer Service Practitioner apprenticeship or want to learn more about any of our apprenticeships, get in touch with our team.

We’ll talk you through the process, arrange your induction, and provide all the details you need to get started.